Please read our cancellation, refund, reschedule, no-show, and transfer policies carefully before purchasing any service/product

Cancellation & Refund Policy

EBooks and print books are non-cancellable and non-refundable after purchase.

For refundable services, programs, classes, events, or promotions, a 15% non-refundable administration fee applies to all eligible refunds requested within the deadlines specified below via email to jiayuh@jiayuhchyan.com. You will be refunded 85% of the original payment.

The refund will be processed through the same method of your original payment, or an alternative method if deemed necessary by the Company.

Please allow up to 15 business days for the refund to appear, though delays may occur due to payment processors or banks, especially for international transactions. International Clients may have additional refund rights under applicable local laws.

A single session: Refunds must be requested at least 24 hours before the scheduled appointment.

A series of multiple sessions: Refunds must be requested at least 72 hours before the first scheduled appointment.

To cancel a single session or a series of multiple sessions, go to your appointment confirmation email and click the Change/Cancel Appointment button.

A certification program or a series of classes: Refunds must be requested at least three weeks before the program starts. To cancel, email jiayuh@jiayuhchyan.com.

No refunds will be granted after the specified deadlines for each service type.

Reschedule Policy

A single session: Must be rescheduled at least 24 hours before the scheduled appointment.

A series of multiple sessions: Must be rescheduled at least 72 hours before the first scheduled appointment.

To reschedule a single session or a series of multiple sessions, go to your appointment confirmation email and click the Change/Cancel Appointment button.

A certification program or a series of classes: Cannot be rescheduled, except in health emergencies, family emergencies, or natural disasters, subject to the requirements outlined in Section 7 (Service, Program, and Class Interruption, Absence, and Rescheduling Exception Policy) of our Terms of Service Agreement. To request an exception for review, email jiayuh@jiayuhchyan.com with an explanation of your emergency.

No-Show Policy

For any services or classes, once scheduled, the Client is charged the full amount. No refunds will be granted if the Client does not attend the scheduled services or classes or fails to reschedule as required.

A “no-show” is defined as failing to attend a scheduled service or class without prior notice as required by Reschedule Policy, which includes using the Change/Cancel Appointment button for single or multiple sessions or emailing jiayuh@jiayuhchyan.com for certification program exceptions.

Transfer Policy

Purchases, applications, and registrations are non-transferable to another person and non-interchangeable with other services or classes.